What do people say about your company when you’re not in the room?

AMP8 has everyone’s tails wagging. There’s a sense that there’s so much work around that if you win it and crack on, you’ll make a tidy sum. That’s all well and good, until you forget that delivery alone isn’t enough.

The standards and best practice you keep become your reputation. Your reputation is what buys you trust. And trust is what keeps you in the commercial conversation.

Earned on every site

Reputation is earned on every site you operate, every day, by every person on your team. One good audit won’t build it. Your teams hold your commercial opportunities in the palms of their hands. But do they remember that at ten o’clock on a January morning, in a trench, an hour into the shut-off window?

Water is a food-grade product

Working with water comes with a responsibility: hygiene practices have to be understood, and then upheld. If your teams are cutting corners and failing the basics on an audit, that’s a commercial risk. And it’s your problem to solve.

Make the expectation impossible to miss

The only way to make sure standards hold is to embed them in your culture, so your teams are never uncertain about what you expect. Part of that is being visible: showing up on your sites with a clear commitment to expect the best.

PPE, Water Quality practices, safe dig. These are the building blocks of your reputation road map, and it starts with one question:

What do people say about your company when you’re not in the room?

I’m Gemma Walsh Woodcock, a training and standards partner for the water industry. If your teams need standards they can see and follow on site, find out more at walshwoodcock.com